FAQ

How do I book?
Please start by checking the overview availability calendar at the bottom of this page. Next, use the contact form to send your enquiry.  Please give us as much information as possible about your group and trip. The more details you give us, the easier it is for us to help you figure out if our accommodation is a good fit for your needs!
How do I pay?
Pay by Mastercard or Visa using our secure PAYBOX facility. We'll send you a link to make your payment. It's all very easy and perfectly secure. No need to create any accounts.
Payment is due in full at the time of booking (except bookings for the Ile de Ré in July and August). 
What does the price include?
We know you don't like extra charges, and we don't have any! The price you pay includes bed linen, towels and end-of-stay cleaning. (We also supply beach towels at our house on the Ile de Ré).
What's your cancellation policy?
We will give you a full refund for cancellations made within 48 hours of booking if the check-in date is at least 14 days away. 
We will give you a 50% refund for cancellations made at least 45 days before check-in. 
No refunds for cancellations made after 45 days before check-in. 
Note: we may offer refunds at our discretion if we are able to relet your dates. Please ensure you take out appropriate travel insurance!
Do you accept pets?
We don't accept pets - sorry.


OVERVIEW CALENDAR

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Libourne Apartment
Ile de Ré House
Bordeaux Apartment
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